Profesional Services

At Issue:
In many companies, there is always some sort of Information Technology (IT) project being implemented. Either just beginning, in the throes of the project, or just completing, but certainly IT projects are imminent in every company. How does a business ensure the software vendor is keeping the client's best interest at heart? Without a full - time internal project manager to 'ride' the progress, most companies rely on the vendor to tell them that the project is going well. This is an area of concern for most clients, as this is the old 'wolf guarding the hen house' mentality. Just when does the vendor move from getting the project to a point where it is transitioned from active to maintenance? And is that point in time in conjunction with the clients expectation or timeline?

Solution:
What is needed is a partner who not only understands the software from a technical viewpoint, but also the business the application is being applied. Taking the position of the client is RMS' strongpoint. We value our relationships with vendors, but not to the point of exclusivity. We hold no formal, either written or verbal, contract with any software vendor. We maintain an active relationship with all of the vendors, as most of our Professional Service personnel have an extensive background implementing the applications. This allows RMS the opportunity to ensure the latest changes and updates are met, any issues are addressed at the appropriate level of support and ensures, for our clients, the best possible care is offered to their project.

Going Deeper:
Coupled with our Professional Service Personnel experience in business performance management, RMS offers a complete integration of the project to the business culture and philosophy. This integration moves past the old way of implementing a project and into a fresh, innovative approach to assimilate IT projects into the overall business value proposition. By utilizing RMS Project Management methodology, a company can not only report the value of the project implementation, but going deeper, the value of the performance of the application to the value of the company. Does the application really do anything to add value to the company bottom line? RMS has the resources to report the performance metrics and determine if the application is being utilized to the desired intent. Going further, is the application costing more to care and feed for it, or are the personnel who are required to utilize it spending their time profitably?

Let RMS serve you with Professional Services that provides "The Missing Piece"